Ryan Standil leads workshops on the topic of effective written communication.
Ryan’s workshops are used by organizations as part of their onboarding and their professional development.
Prior to becoming a writing instructor, Ryan worked at a law firm in Toronto.
Ryan attended Western University, where he graduated from the HBA program at the Ivey Business School and the JD program at the Faculty of Law.
Today, Ryan offers workshops to three main audiences:
- individual companies;
- the MBA programs at Western University and Queen’s University; and
- professional associations, including CPA Ontario and the HRPA.
Number and Length:
Ryan offers two workshops, both of which can be any length. The most popular formats are:
- lunch and learns;
- two-hour sessions; and
- half-day sessions.
Workshop 1. Email Etiquette:
This workshop begins by examining the biggest issues- both positive and negative – that affect email communication. They are:
- Email length
- Response time
- Subject lines
- Greetings: Dear, Hi, Hello, Hey, Nothing …
- Acronyms and abbreviations
- “I hope all is well.”
After examining those issues, this workshop addresses a number of smaller issues. They include:
- Writing outside of business hours
- Using “you” instead of “I”
- Signing off with your name (in addition to your email signature)
- Whom to copy
- Making the reader dig through an entire chain of emails and attachments
- Out-of-office messages
- Drafting with an empty “To field”
- Don’t forget the attachment!
- “Sorry for the delay in …”
- Remembering to respond to each question
- High importance / Marking urgent
- The word “just”. E.g. “I am just writing to follow up … “
- A glaring grammatical error that we all make
Throughout this workshop, participants are encouraged to share their experiences with the group.
Workshop 2. Effective Business Writing:
This workshop provides five techniques for drafting effective emails and documents. People who apply these techniques will be able to avoid misunderstandings and gain their readers’ approval.
During the session, participants analyze many examples of business writing and create a checklist for drafting effective communications. At the end of the session, participants conduct an exercise to practise using the checklist on an actual writing sample.